ORDER PROCESSING

All orders are processed within 2–5 business days.

As a small studio, each piece is carefully prepared and quality-checked before shipment.

If there are any unexpected delays, you will be notified by email with an updated shipping estimate.

Please note: During periods of high demand (e.g., holidays), shipping times may be slightly extended due to courier capacity.

Once your order has been shipped, you will receive a confirmation email including tracking information (if applicable).

SHIPPING COSTS & DELIVERY TIMES

Germany

Standard Shipping: €4.90

Free Shipping on orders over €70

Estimated delivery time: 1–3 business days after dispatch.

European Union

Standard Shipping: €9.90

Free Shipping on orders over €120

Estimated delivery time: 3–7 business days after dispatch.

No customs duties apply within the European Union.

SHIPPING RESPONSIBILITY

We are responsible for your order until it has been delivered.

If your package is lost or arrives damaged, please contact us so we can find a solution.

Please ensure that your shipping address is correct at checkout. We cannot be held responsible for delivery issues caused by incorrect address information provided by the customer.

SUSTAINABLE SHIPPING

All orders are shipped in minimal, protective packaging designed to ensure product safety while avoiding unnecessary materials. We carefully balance protection and sustainability so that your jewelry arrives securely without excess waste.

We use eco-conscious packaging sourced exclusively from European suppliers. By working with regional partners, we aim to reduce transport distances and associated logistics emissions.

Wherever possible, packaging materials are recyclable, and we continuously review our shipping practices to further minimize environmental impact.

Our goal is simple: safe delivery with responsible packaging choices.